Effective Date: 12 September 2025

At Complete Dental Works, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal and health information when you visit our offices or use our services, including when you share your mobile phone number with us.

Information We Collect

We may collect the following information about you:

• Contact information (name, address, email, phone number)
• Health and medical information related to your treatment
• Payment and insurance details
• Mobile phone numbers (for communications related to your care and our services)

How We Use Your Information

We use your information only for purposes related to your care and our services, including:

• Treatment: To provide dental and medical care.
• Payment: To bill you, your insurance company, or other third parties.
• Operations: To improve our services and ensure quality care.
• Reminders & Updates: To send appointment reminders, follow-up instructions, and important practice announcements.
• Answering Questions: To respond to your questions and requests via text or phone.
• Promotions & Offers: To send you updates about special offers, promotions, or events at our office.
• Legal Requirements: To comply with federal, state, or local laws.

Mobile Phone Numbers

• We collect mobile phone numbers for patient communications, including answering questions, appointment reminders, treatment follow-ups, and promotional offers.
• We will never share, sell, or rent your mobile information with third parties or affiliates for marketing or promotional purposes.
• Message frequency may vary. Standard messaging and data rates may apply.
• You can opt out of receiving text messages at any time by replying STOP.

Your Rights

You have the right to:

• Access and request a copy of your medical records.
• Request corrections if information is inaccurate.
• Ask for a list of certain disclosures we have made.
• Request restrictions on how we use or share your information.
• Request that we communicate with you in a specific way (for example, by mail instead of phone).

Protecting Your Information

We are required by law to protect the privacy of your health information. We follow strict security measures to keep your information safe and confidential.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

Contact Us

Complete Dental Works

Dr. Isela Cantuarias & Dr. Charles Ro

439 60th St, Ste 1, West New York, NJ 07093

104 Fort Lee Rd, Teaneck, NJ 07666

Emails: info-wny@completedentalworks.com or info@completedentalworks.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

SMS/Opt-In Disclaimers

Full Disclaimer (for opt-in page or signup section):

By providing your mobile number, you agree to receive text messages from Complete Dental Works for appointment reminders, answering questions, and occasional promotions. Message frequency may vary. Standard message and data rates may apply. Your mobile information will never be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. You may opt out at any time by replying STOP.